Frequently Asked Questions
There are plenty of website builder online. Why choose you?
We do not sell a product, but rather a service; we create your website from A to Z, offering a continuous and turnkey solution so you can focus on managing your business. By not being constrained by an existing web platform, we can implement automation and optimization to free up your valuable time.
Do you host the website yourself?
Once your site is finished, we will host and maintain it for as long as you wish, for a monthly hosting fee, like all other platforms. During this time, we are open to any continuous development to keep it up-to-date and integrated with your operations.
I already own a website, and would like continuous support. Do you offer that?
While full website creation is our main offering, we can absolutely take on the continuous development of your existing web platform.
You will enter directly into the continuous development phase (outlined in our "How It Works" section) and will be billed at the corresponding hourly rate for updates, new features, and optimizations. Bug fixes, however, always remain free.
How much do you charge?
The price for developing a new project will depend heavily on the scope of that project. You will always receive a quote before any work begins.
For the continuous development of your platform, our hourly rate is 70 CAD per hour.
How long does it take?
Just like the price, the time required to complete a project also depends on its scope. Furthermore, as mentioned in the previous question, you will always receive a quote before your project begins, and that quote will include the estimated delivery date.
Do I need my own icons and images?
No. You have the option to bring your own, which will reduce our workload, and thus the cost of your project. If you don't own any icons or images, we have talented graphic designer on board who will gladly design and create logos, icons etc.
I have more questions. Who should I talk to?
You can contact either our sales department (sales@moonshine-web.com), or for more general questions, our non-customer support email (support@moonshine-web.com)
